Refunds & Exchange Policy

Refunds & Exchange Policy:


Policy Overview

  • Returns & exchanges are accepted within 30 days of order arrival to customer.
  • Shipping fees are not covered for merchandise, unless the items are damaged or shipped incorrectly.
  • Clothing that has been washed or worn will not be accepted for return.
  • Music, media and accessories must be unopened, unused, and in condition as received.

To Return Item(s)

Print and fill out the form here, outlining the details of your return or exchange.  Alternatively, you can fill out the details on a piece of paper.
Use original packaging (if possible) to return your item(s) to the following address including the completed form:

Returns & Refunds (Ref: Live Nation Merchandise)
Backstreet Merchandise
Gate B, St George`s House
Cape Road
CV35 5DJ
United Kingdom